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China logs nearly 1 million consumer complaints in H1, with AI services a growing concern_我的网站
一 | 中新网8月26日电 8月26日，国新办举行 “开局起步‘十五五’”系列主题新闻发布会，工业和信息化部相关负责人介绍全力抓好“十五五”规划实施、加快推进新型工业化有关情况。 (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday. Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information. Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects. Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized. 
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发布会上，工业和信息化部副部长辛国斌表示，我们将着力优化产业结构，统筹推进传统产业改造升级、新兴产业培育壮大、未来产业前瞻布局，保持和发展好完整产业体系。
二 | 加快打造集成电路、航空航天、生物医药、低空经济、新型储能、智能机器人等新兴支柱产业，推动量子科技、生物制造、氢能和核聚变能、脑机接口、具身智能、第六代移动通信(6G)等未来产业成为新的经济增长点。
【编辑:于晓】。
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Published on:18:27:59
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发布会上，工业和信息化部副部长辛国斌表示，我们将着力优化产业结构，统筹推进传统产业改造升级、新兴产业培育壮大、未来产业前瞻布局，保持和发展好完整产业体系。